Frequently Asked Questions

Do you have TVA Certification?

Home Choice is a certified TVA Energyright Sollutions company.


Why is there moisture on the interior of the glass?

One of the results of creating tighter, more energy efficient homes, is an increase in elevated indoor humidity. Older homes have random gaps, which allow for the release of warm, moist air and the replacement of cool drier air. Newer construction methods do not allow this natural air-to-air exchange, thus trapping any internally created humidity within the structure. Elevated amounts of humidity can cause condensation to form on cold surfaces. Sweaty, frosted or icy windows are all forms of condensation problems. Most people assume these situations indicate a problem with the window, but in fact, these are symptoms of excess humidity in the home. Condensation on your windows could be an indicator that other moisture problems could develop.

Warmer air can hold more moisture than cool air. When warm, moist air comes into contact with a cold surface, it takes on its liquid form, much like a glass of ice water on a hot summer day. Indoor humidity must remain at a level that will not permit air to condense on the glass surface.

What causes our window to leak?

Sometimes, what is perceived as a leak is actually condensation. Please refer to the question on moisture for a complete explanation of what causes condensation.

If you have determined that your window (or door) is actually leaking, the next step is to determine the location and cause of the leak. You may do this by wiping away any visible moisture from the interior of the window or door, and then, determine the point of penetration. By identifying the breach, the product may be able to be repaired. If a repair isn’t possible, the product may need to be replaced.

It is very important that your windows (and doors) be properly installed following the steps described in the instructions provided with your unit. Improper installation may cause your unit to perform poorly, which could reduce the life expectancy and/or void the warranty.

What’s the best way to choose windows for my home?

We understand how important it is to make an informed decision about the window and door products you choose for your home. Your Home Choice representative will supply you with specific information regarding window & door styles, materials, finishes and glazings so you can make the best decision for your location and personal preference.

How should I remove label residue from my windows?

Never use a razor blade or other metallic object to clean or remove residue from your window or door products. These can scratch the glass, leading to obstruction of clarity and/or glass breakage.

For general cleaning of the glass surface, we recommend a vinegar-based solution (10% vinegar and 90% water) or commercially available ammonia-free and alcohol-free window cleaners. Clean the glass surface with a lint-free cloth or paper towel to clean. Wipe dry with a clean, dry, lint-free cloth or paper towel. Avoid getting cleaning agents on any non-glass components.

Occasional spot cleaning may be required to remove stubborn dirt or foreign material that has adhered to the glass surface. Apply a small amount of non-abrasive cleaner (such as Bar Keeper’s Friend) or organic solvent (such as Goof Off) to a clean, dry, lint-free cloth or paper towel. DO NOT APPLY CLEANER DIRECTLY TO THE GLASS. On the area affected, work the cloth in multiple directions until spot is removed. Avoid getting cleaning agents on any non-glass components. Follow the general cleaning instructions to remove any cleaner residue.

How can I find a reputable person to install my replacement windows?

Home Choice partners with experienced and professional installers who have worked on some of the finest homes in Knoxville. So, if you don’t already have an installer, we can help you find one of the best.  We’re so confident in our installation partners, we warranty their work for two years.

How do I get replacement parts for my windows?

In the event you need parts for your windows, Home Choice will be glad to assist you in identifying and ordering the correct parts for your window. Sometimes window nomenclature can be confusing, that’s why each of our manufacturers provides a parts and service resource to correctly identify part numbers and their applications.

What is the process for making a warranty claim, if that becomes necessary?

If you have any questions regarding the warranty or have a claim under the provisions of the warranty, please contact your Home Choice representative. Each of our manufacturing partners warrants that all of our windows and patio doors will be free from defects in materials and workmanship, all of which significantly impair their operation and proper usage and are subject to conditions and limitations within the warranty.

Please call us for more information; we will be glad to help you with the process.

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